Terms and Conditions

CLIENT POLICIES AND PROCEDURES

Please review the following before your first coaching session and contact your coach if you have any questions.

SESSIONS:

All sessions are virtual – camera ON! Please log in at the scheduled time using the link provided by the Coach. A phone number will be provided should you need to call instead of joining virtually.

CHANGES:

If you need to reschedule, give your coach at least a 24-hournotice. If you have an emergency, you and your coach will find a way to reschedule. If you must cancel WITHIN the 24-hours of your session, your coach may not be able to reschedule that same week, so please make every effort to stay within these guidelines. 

No shows will be assessed a $25 No show/No call fee, payable before the next session. 

MISSED CALLS:

To be on time is to be late. To be early is to be on time. If you are more than 15 minutes late for a call, your coach will assume the session is canceled, and will not be rescheduled nor refunded. In the case of an emergency, your coach will do what is reasonable to be flexible. If you are late for the call, the session will still end at the designated time.

You may cancel and reschedule no more than two sessions. If you miss more than the two sessions, you will be terminated as a client. There is no refund option. 

PROBLEMS:

If, at any time, your coach says something that is upsetting, or does not feel right to you, please discuss it with them immediately. In the event this discussion does not resolve the issue, you may contact us at drnaita@drnaita.com. We are committed to providing a coaching partnership that is productive, rewarding, safe and FUN for you. Communication is the key to making this happen.